Tele Collection Skills and Call Handling Techniques

Tele collection is the most economical, immediate, and practical starting point of an effective debt-recovery process. Before an organization spends more on field visits, external collection agencies, legal escalation, or account write-offs, a well-trained tele collector should first maximize every lawful opportunity to reach the customer, determine the real cause of nonpayment, negotiate a workable arrangement, and secure a definite payment commitment.

The seminar also positions tele collection as a strategic prelude to field collection. When telephone collection is performed correctly, many accounts can be resolved without the additional time, transportation, manpower, security, and administrative costs associated with personal visits. For accounts that still require field intervention, the tele collector’s complete call history, verified information, customer explanations, previous commitments, contact preferences, and documented collection efforts provide the field collector with a clearer strategy and better chance of recovery.

COURSE OUTLINE

1. WHY TELE-COLLECTION

2. TELE COLLECTION IN ITS NEW APPROACH

3. KNOW YOUR…