About
In today’s challenging financial climate, traditional collection methods are no longer enough. Clients are more resistant, legal environments are stricter, and reputational risk is higher. To stay competitive and effective, debt recovery professionals must evolve from enforcers to strategic negotiators. This seminar is designed to empower collection teams, credit officers, and recovery agents with real-world negotiation techniques that produce results — faster payments, higher recovery rates, and fewer legal escalations. At the end of the seminar / webinar, the participants are expected to: • Close more payment deals through structured, persuasive negotiation frameworks • Understand debtor psychology and learn how to tailor your approach for different profiles • Build trust while staying firm, using assertive but respectful communication • Handle objections and conflict professionally and confidently • Lessen reliance on legal action by achieving voluntary settlements, thereby saving on legal expenses • Boost your team’s morale and professionalism with practical, repeatable tools